Shipping policy

Classic Woodcraft — Shipping & Delivery Policy

Last updated: February 8, 2026
(This policy is designed to comply with the Australian Consumer Law (ACL) and relevant Australian and state/territory requirements, including worksite delivery and safety obligations where applicable.)

1. Scope

This Shipping & Delivery Policy applies to all orders placed with Classic Woodcraft Pty Ltd (ABN 69 162 659 421) via our online store or by phone/email.

Business details
Classic Woodcraft Pty Ltd
2/60 Jersey Road, Bayswater VIC 3153, Australia
Email: peter@woodturn.com.au
Phone: +61 3 9738 0266

Nothing in this policy excludes, restricts or modifies any rights you may have under the ACL.

2. Shipping coverage

We deliver Australia-wide (all states and territories). We do not offer international shipping at this time.

3. Dispatch lead times (before shipping)

Dispatch time is the time it takes to prepare your order before it leaves our workshop/warehouse. Dispatch times do not include carrier transit time.

Lead times are estimates only and may vary based on workload, materials availability, production complexity, and freight constraints. Where possible, we will provide an estimated dispatch timeframe with your order confirmation or during correspondence.

3.1 In-stock items

In-stock items are typically dispatched within 1–7 business days after cleared payment, unless otherwise stated on the product page.

3.2 Made-to-order and custom items

Items marked “Made to Order” or custom-sized items require production time prior to dispatch. Please allow an approximate production lead time of 2–3 weeks before dispatch, depending on order complexity and current workload.

3.3 Large, specialty or project orders

Large-format timber items, structural components, and project orders may require additional lead time due to machining, finishing, scheduling, and/or external dependencies (for example, specialist freight handling). We will communicate expected timing as early as reasonably possible.

4. Transit timeframes (after dispatch)

Once dispatched, carrier transit times vary by destination, carrier network, and delivery conditions. As a general guide:

Metro areas: typically 1–4 business days
Regional/interstate: typically 3–10 business days
Remote areas: may take longer and may incur additional charges

All transit timeframes are estimates only and may be affected by peak periods, extreme weather, road closures, carrier delays, and other factors outside our control.

5. Shipping costs

Shipping costs are calculated at checkout based on destination, weight, size, and freight handling requirements. You will see shipping charges before confirming your order.

For oversized, heavy, or multi-pallet orders, standard checkout rates may not accurately reflect freight costs. In those cases, we may contact you with a revised freight option or quote before dispatch.

6. Delivery requirements for bulky/heavy goods

Some orders (especially long-length timber, large posts, pallets, or heavy items) may require specific delivery conditions. By placing an order, you confirm that you can meet reasonable site access and unloading requirements.

You may be required to provide one or more of the following:

Safe and adequate site access for a delivery vehicle (including clear entry, turning space, and firm surface where applicable)
A suitable unloading method (e.g., forklift, crane, pallet jack access, or sufficient personnel)
A contact person available at the delivery time to accept delivery and sign (where required)

If delivery cannot be completed due to insufficient access, unavailable unloading capability, or no authorised receiver, the carrier may return the goods to depot and redelivery/storage fees may apply (see Section 11).

7. Building site deliveries (VIC/NSW and other regulated sites)

Deliveries to active building sites may be subject to additional safety, access, scheduling, and compliance requirements that vary by site and by state.

For delivery to a building site, you (or your nominated representative/builder) must ensure:

The site is safe and accessible for delivery
An authorised person is available to accept the delivery
Goods can be unloaded safely using appropriate equipment and procedures
Timber and building materials are stored appropriately to prevent damage, moisture exposure, or distortion prior to installation

We do not provide on-site supervision, engineering certification, or compliance verification. Responsibility for site compliance and safe handling remains with the customer and/or their builder/contractors.

8. Risk and title

To the extent permitted by law, risk of loss or damage passes to you when the goods are handed to the carrier, or when collected from our Bayswater location for pickup.

We recommend considering transit protection/insurance for high-value orders. Where we arrange freight, carrier liability may be limited under carrier terms and applicable laws.

This section operates subject to the ACL and any non-excludable rights.

9. Tracking and updates

Where available, we provide tracking details by email once the order has been dispatched. Tracking updates are controlled by carriers and may take up to 24 hours to appear after dispatch.

10. Inspection, damage and shortages

Please inspect your order as soon as reasonably possible after delivery.

If there is visible damage, missing items, or an apparent shortage, please notify us as soon as reasonably possible (ideally within 48 hours) and provide:

Your order number
Clear photos of the product and packaging
Any carrier documentation (where applicable)

Please retain all packaging until we confirm next steps. If damage or an error is verified, we will assess and provide a remedy in accordance with the ACL and our Returns/Consumer Guarantees policy.

11. Authority to leave (ATL)

If you request Authority to Leave, the carrier may leave goods unattended at your nominated location. Once delivered under ATL, claims for theft, weather exposure, or subsequent damage may be limited or not available. You accept the risks associated with ATL.

12. Delays and events beyond our control

We are not responsible for delays caused by events outside our reasonable control, including severe weather, natural disasters, carrier network disruption, industrial action, road closures, public health events, or government restrictions.

If delivery is delayed, we will provide updates where possible. You retain rights under the ACL where goods are not supplied within a reasonable time.

13. Failed delivery, redelivery and storage fees

If a delivery attempt fails due to customer/site-related reasons (including no authorised receiver, unsafe access, or inability to unload), additional charges may apply, including:

Redelivery fees charged by the carrier (minimum AUD $120 or actual carrier charge, whichever is higher)
Storage fees if the carrier or depot holds the goods (minimum AUD $25 per pallet per week after 5 business days, or actual carrier charge)

If storage fees remain unpaid for an extended period (for example, 30 days), we may treat the order as abandoned and arrange disposal or return of goods where permitted, and may refund amounts paid less applicable freight/storage/handling charges, subject to the ACL.

14. Restricted or dangerous goods (if supplied)

If we supply products classified as dangerous or restricted goods (for example, certain solvent-based coatings or adhesives), shipping options may be limited and transit times may vary. Some remote areas may be excluded. Where relevant, any special shipping requirements will be communicated at or before checkout.

15. Changes to this policy

We may update this policy from time to time for operational, legal or regulatory reasons. Updates will be posted on our website and apply to new purchases from the date of publication.

16. Contact

For shipping questions or delivery assistance, contact:

Email: peter@woodturn.com.au
Phone: +61 3 9738 0266
Address: 2/60 Jersey Road, Bayswater VIC 3153, Australia

By placing an order, you acknowledge that you have read and accepted this Shipping & Delivery Policy.