Privacy policy
Classic Woodcraft – Privacy Policy
Last updated: February 8, 2026
Classic Woodcraft (“we”, “us”, “our”) operates this store and website (the “Services”). This Privacy Policy explains how we collect, use, disclose and protect your personal information when you visit, use, or make a purchase or other transaction through our Services, or otherwise communicate with us.
Where applicable, this Privacy Policy is intended to align with Australian privacy requirements, including the Australian Privacy Principles. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls in relation to the collection, processing and disclosure of personal information.
By accessing or using the Services, you acknowledge that you have read and understood this Privacy Policy.
1. Personal information we collect
When we use the term personal information, we mean information that identifies you or can reasonably be linked to you. It does not include de-identified or anonymised information.
Depending on how you interact with the Services, we may collect the following categories of personal information:
(a) Contact details
Name, billing address, shipping address, phone number and email address.
(b) Order and transaction information
Order details (items purchased, returned, exchanged or cancelled), delivery details, and purchase history. We may also collect information about items you view, add to cart, or add to a wishlist.
(c) Payment information
Payment details required to process transactions (for example, payment method and payment confirmation). We do not store full payment card details on our servers; payments are processed by our payment service providers.
(d) Account information (if you create an account)
Username, password and account preferences/settings.
(e) Communications
Information you provide when you contact us (for example, customer service enquiries), including any content you submit.
(f) Device and usage information
Information about your device, browser and network connection, including IP address, identifiers, and how you interact with the Services (for example, pages visited and actions taken).
2. How we collect personal information
We may collect personal information from:
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Directly from you when you place an order, create an account, subscribe, complete a form, or contact us.
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Automatically when you use the Services, including through cookies and similar technologies.
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From service providers that support our Services (such as payments, analytics, shipping and customer support providers) when they process information on our behalf.
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From partners or third parties where you have consented or where permitted by law.
3. How we use your personal information
We use personal information for the following purposes:
(a) Provide and operate the Services
To process payments, fulfil orders, arrange shipping, provide order updates, process returns or exchanges, manage your account, and provide customer support.
(b) Improve and personalise your experience
To remember preferences, improve website performance, understand how the Services are used, and improve our products and services.
(c) Marketing and advertising
To send promotional communications (where permitted), and to show advertisements or offers that may be relevant to you, including on third-party platforms. You can opt out of marketing emails at any time using the unsubscribe link in our emails.
(d) Security and fraud prevention
To protect the Services, authenticate users, detect and prevent fraud or misuse, and maintain a secure shopping environment.
(e) Legal and compliance
To comply with legal obligations, respond to lawful requests, enforce our terms and policies, and protect our rights and the rights of others.
4. How we disclose personal information
We may disclose personal information in the following circumstances (as necessary to operate our business and provide the Services):
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Service providers who perform services for us, such as payment processing, IT and hosting, analytics, customer support, fulfilment and shipping.
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Shopify and other technology providers that help power the Services.
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Marketing and advertising partners to provide marketing services and deliver advertisements (subject to their own privacy policies).
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When you direct us or consent to sharing information (for example, delivery to your nominated address).
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Business transfers (for example, a merger, acquisition, or sale of assets) where permitted by law.
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Legal requirements (for example, to comply with subpoenas, court orders or other lawful requests).
We do not sell your personal information in the ordinary sense. Some advertising and analytics activities may be considered “sharing” under certain privacy laws in some jurisdictions.
5. Relationship with Shopify
Our online store is hosted by Shopify, which provides the e-commerce platform that allows us to sell our products and services. Information submitted through the Services may be processed by Shopify and by third parties that Shopify engages to provide and improve the platform.
Shopify may also use data collected through your interaction with our store and other merchants to provide enhanced services and features. Shopify’s processing is governed by Shopify’s own privacy practices and policies.
6. Cookies and similar technologies
We use cookies and similar technologies to operate the Services, remember preferences, improve performance, and support analytics and marketing.
You can control cookies through your browser settings. If you disable cookies, some parts of the Services may not function properly.
7. Third-party websites and links
Our Services may contain links to third-party websites or platforms. We are not responsible for the privacy practices, security or content of third-party sites. Please review their policies before providing personal information.
8. Children’s privacy
The Services are not intended for use by children. We do not knowingly collect personal information from children under the age of majority in their jurisdiction. If you believe a child has provided us with personal information, please contact us and we will take appropriate steps.
9. Security and retention
We take reasonable steps to protect personal information. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.
We retain personal information only for as long as necessary to provide the Services, meet legal and accounting obligations, resolve disputes, enforce agreements, and for other legitimate business purposes.
10. Your rights and choices
Depending on where you live, you may have certain rights in relation to your personal information, such as the right to:
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request access to your personal information;
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request correction of inaccurate personal information;
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request deletion of personal information (subject to legal exceptions);
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object to or restrict certain processing; and/or
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opt out of marketing communications.
To make a request, contact us using the details in the “Contact” section below. We may need to verify your identity before processing your request as permitted or required by law.
You may also opt out of marketing emails at any time by using the unsubscribe link in our emails.
11. International transfers
Your personal information may be transferred to, stored or processed in countries outside Australia (for example, where Shopify or our service providers operate). Where we transfer personal information internationally, we take reasonable steps to ensure appropriate protections are in place consistent with applicable law.
12. Complaints
If you have concerns or complaints about how we handle your personal information, please contact us using the details below. We will review and respond within a reasonable time.
13. Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our practices or for legal, operational or regulatory reasons. We will post the updated policy on this page and update the “Last updated” date. Changes apply from the date of publication.
14. Contact
If you have any questions about this Privacy Policy or would like to make a privacy request, please contact us:
Email: peter@woodturn.com.au
Post: 2/60 Jersey Road, Bayswater, VIC 3153, Australia